Last Updated: April 1, 2026

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Welcome to Empathy Express. These Terms and Conditions ("Terms") govern your use of our website located at https://www.empathyexpress.ca (the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Intellectual Property Rights

Unless otherwise stated, Empathy Express and/or its licensors own the intellectual property rights for all material on the Site. All intellectual property rights are reserved.

• You may: View, download for caching purposes, and print pages for your own personal use.

• You must not: Reproduce, duplicate, copy, sell, or sublicense material from this Site without our express written consent.

2. Prohibited Activities

As a condition of your use of the Site, you warrant that you will not:

• Use the Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site.

• Use the Site for any unlawful, illegal, fraudulent, or harmful purpose.

• Use the Site to copy, store, host, transmit, or distribute any spyware, virus, or other malicious software.

• Conduct any systematic or automated data collection activities (including scraping or data mining).

3. Limitation of Liability

In no event shall Empathy Express, nor any of its directors or employees including Brandon Mayer and Sarah McLeod, be held liable for anything arising out of or in any way connected with your use of this Site, nor shall these parties be liable for any indirect, consequential, or special liability arising out of your use of this Site.

4. Disclaimer of Warranties

This Site is provided "as is," with all faults, and Empathy Express expresses no representations or warranties of any kind related to this Site or the materials contained on this Site.

5. Indemnification

You hereby indemnify to the fullest extent Empathy Express, which includes Brandon Mayer and Sarah McLeod from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

6. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of Canada, and you submit to the non-exclusive jurisdiction of the provincial and federal courts located in Canada for the resolution of any disputes.

7. Changes to Terms

We reserve the right to revise these Terms at any time as we see fit. By using this Site, you are expected to review these Terms on a regular basis to ensure you understand all terms and conditions governing the use of this Site.

Contact Information

If you have any questions about these Terms, please contact us at: info@empathyexpress.ca​​

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​PRIVACY 

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At Empathy Express ("we," "our," or "us"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://www.empathyexpress.ca

1. Information We Collect

We collect information to provide better services to our users. This includes:

• Information You Provide: When you fill out an intake form or contact form, the information you provide including personal identifying details is stored by the Wix.com server, and also sent by email to Brandon Mayer and/or Sarah McLeod. This information is only used for the purpose of establishing a customer relationship for you to use our services. This information is never sold or distributed to anyone outside of Empathy Express.

• Automated Information: Wix.com servers may automatically collect certain data about your device and how you interact with our site, such as your IP address, browser type, and pages visited. 

• Cookies: Like most sites, we use cookies to enhance your experience and analyze site traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the data we collect for several purposes:

• To operate and maintain our website.

• To send communications directly related to services you request. 

• To improve our website based on user feedback and behaviour.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data to third parties. We may share information with:

• Service Providers: Trusted third parties who assist us in operating our website (e.g., Wix.com)

• Legal Requirements: If required by law or to protect our rights.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including SSL security and multi-factor authentication for administrator site access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Data submitted via this website is done so at your own risk. 

5. Your Rights

Depending on your location, you may have the following rights:

• The right to access the personal data we hold about you.

• The right to request that we delete your data.

6. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third-party websites.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with a new "Last Updated" date.

Contact Information

If you have any questions regarding this Privacy Policy, you can contact us at: info@empathyexpress.ca